Refund, Cancellation & Termination

As this Service is intended to provide digital content, refunds are generally not accepted in principle, in accordance with Article 6, Paragraph 2, Item 5 of the Consumer Contract Act.

Cases Where Refunds Are Possible

Refunds will be processed only in the following cases:

• When the Service was not provided due to reasons attributable to us
• When serious defects occurred in the Service due to reasons attributable to us, and the Service became unusable for a continuous period
• When duplicate charges occurred (only the duplicate portion will be refunded)
• Other cases where we approve refunds

Refund Procedure

If you wish to request a refund, please contact Support. If a refund is approved, we will refund the amount paid minus the fees for the period already used.

Refund processing may take approximately 1 to 2 weeks after inquiry.

Cancellation Methods

Paid plans can be cancelled by the following methods:

Cancellation Timing

If cancellation procedures are performed, cancellation will take effect at the end of the current billing period (renewal date). You can continue using the Service until the end of that billing period.

Example: If you subscribed on January 15 and performed cancellation procedures on February 10, you can use the Service until February 15. After February 15, the Service will be stopped.

Stopping Auto-Renewal

If cancellation procedures are performed, automatic renewal will not occur. After cancellation, you will automatically transition to the free plan (if a free plan exists).

After cancellation, you can continue using paid plan features until the end of the current billing period.

After the billing period ends, paid plan features will no longer be available. If a free plan exists, only free plan features will be available.

If you subscribe to a paid plan again after cancellation, it will be treated as a new subscription.

If unauthorized use of credit cards or unauthorized use by third parties is discovered, we will suspend the relevant account and conduct an investigation.

If unauthorized use is confirmed, we may take the following measures:

• Temporary or permanent suspension of the account
• Suspension of use of services obtained through unauthorized means
• Consideration of legal action

If you discover unauthorized use, please contact Support immediately.

If you have questions about billing or find errors in billing content, please contact Support.

The following information will help us respond smoothly:

• Account information (username, email address)
• Billing date and time
• Billing amount
• Credit card billing name
• Details of your question

If you have questions about this policy or questions about refunds or cancellations, please feel free to contact Support.

This policy forms part of the Terms of Service.